Frequently Asked Questions
Everything you need to know about your next sneaker drop and order.
How do I enter a raffle for limited releases?
To participate in our limited releases, download the SNS app, create an account, and enter the raffle for your desired pair before the closing date.
What are your shipping methods and delivery times?
We offer worldwide shipping via premium carriers. Domestic orders typically arrive within 2-4 business days, while international shipping can take 5-10 business days depending on the destination.
What is your return policy?
You can return unworn items in their original packaging within 30 days of delivery. Please note that certain limited-edition releases may be marked as final sale.
Are all the products on your site authentic?
Yes, we guarantee that 100% of our products are authentic and sourced directly from the brands we represent, including Nike, Adidas, Jordan, and New Balance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay.
Can I cancel or modify my order after it has been placed?
Due to our fast processing times, we are unable to modify or cancel orders once they have been confirmed. Please double-check your sizing and address before finalizing your purchase.